Disclosures

Coin Trace is an independent investigation and recovery firm. We are not a law firm, law enforcement agency, financial institution, or government body, and hold no authority to compel any third party to act.

Jurisdiction

We operate internationally and are not restricted to a single jurisdiction. Engagements are carried out in line with the laws applicable to the client's case and to the jurisdictions where any recovery action is pursued.

Fees

Where recovery fees are structured around a percentage of recovered assets, this is agreed with the client in writing before any recovery work begins. If a percentage fee engagement does not result in a recovery, no recovery fee is charged.

Complaints

Concerns about an engagement should first be raised with your case manager. Any concern that remains unresolved can be escalated in writing to our case staff for review by a senior member of the firm not otherwise involved in the case.

Data retention

Case data is kept only as long as needed to complete an engagement and meet applicable recordkeeping obligations, then securely deleted. Clients can request earlier deletion of their data at any time.

Case study presentation

Case studies on this site are anonymized, and in some cases presented as illustrative composites based on recurring investigative patterns rather than a single matter.