Frequently asked questions
Answers to the questions we hear most from people contacting us for the first time.
Both. We investigate the movement of digital assets, identify actionable recovery paths, and work through the appropriate channels to pursue the return of recoverable funds. Not every case results in a viable recovery path, and we tell you honestly where that is the case.
For qualifying cases where recoverable funds are identified, our fees may be structured around a percentage of successfully recovered assets, agreed with you before any recovery work begins. Investigative work outside of a recovery engagement is billed separately, as discussed during your initial consultation.
Yes. Most of our clients are not technical. Our job is to handle the technical analysis and explain what we find in plain language. You do not need to understand blockchain to work with us.
It depends on complexity. A straightforward tracing matter may be substantially complete within one to two weeks. Cases involving many transfers or several networks often take four to eight weeks. We provide a specific estimate after the initial assessment.
Yes. All case information is handled under a confidentiality agreement, and access within our team is limited to the analysts and case managers assigned to your matter.
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