Confidential Intake
Start a Case
A clear, five step process. Nothing here is final. A case manager reviews every submission personally before any commitment is made.
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Step 1 of 5, What Happened
What happened?
Select the option that best describes your situation. If nothing fits exactly, choose the closest match. We will clarify together.
Initial response within 1 business day
Cryptocurrency theft
Unauthorized transfer from a wallet or exchange account
Investment fraud
A platform or party misrepresented an investment
Scam
Romance, impersonation, or other deceptive scheme
Lost wallet
Need historical verification, not password recovery
Exchange issue
A dispute or issue with an exchange account
Other
Something not listed above
Your information is treated as confidential and reviewed only by Coin Trace case staff. Submissions are sent securely and are never sold or shared with unrelated third parties.